What separates a facilitator from a speaker? A speaker tells you about a topic; a facilitator takes you on a journey and leaves you with practical strategies to take home. With real-world stories, laughter, and practical takeaways, I want to inspire and challenge attendees at your upcoming event. Whether you want to use one of my existing services or develop one that is unique to your needs, I can’t wait to work with you.
Keynote speaking and conference facilitation
Transform your event into an unforgettable experience.
Most speakers deliver information. A great facilitator delivers impact.
My approach blends research, real-world stories, humor, and practical tools that attendees can immediately apply back on the job. Whether you’re hosting a conference, company offsite, leadership retreat, or community event, I create sessions that inspire action, shift mindsets, and build lasting capability.
Sample Program Topics
The Power of Service
Stop, Collaborate, and Listen: Becoming a Better Listener
OKRs, KPIs, and Goal Setting
How to Speak So Others Will Listen
Value-Led Learning
Influencing Learners and Leaders
Innovation & Disruption
Personal Branding & Networking
Resumes that Resonate
Radical Leadership
Differently-Abled: The Value of Your Lens
Communicating With Influence
Corporate and Organizational Leadership Training
Build leaders who drive culture, performance, and results.
I bring experience from partnering with global brands, a Masters of Organizational Leadership, and pair them with evidence-based leadership development strategies. My programs are designed to strengthen communication, decision-making, collaboration, and influence, skills essential for leaders at every level.
Sample Topics
Leadership Foundations & Mindset
- Leading With Purpose: Defining Your Leadership Identity
- Radical Leadership: Courage, Accountability, and Ownership
- Emotional Intelligence for Modern Leaders
- Resilient Leadership in Times of Change
- Decision-Making Under Pressure
Communication & Influence
- Communicating With Clarity and Confidence
- How to Speak So Others Will Listen
- Influence Without Authority
- Leading Difficult Conversations
- Storytelling for Leaders
- Executive Presence & Gravitas
Team Performance & Collaboration
- Building High-Trust, High-Performance Teams
- Coaching Skills for Managers
- Running Effective Meetings and One-on-Ones
- Cross-Functional Collaboration & Alignment
- Conflict Resolution That Builds Stronger Teams
Strategy & Execution
- OKRs, KPIs, and Strategic Goal Setting
- Aligning Teams to Vision and Purpose
- Translating Strategy Into Actionable Plans
- Agile Leadership & Adaptive Thinking
- Driving Accountability Across Your Organization
Innovation & Culture
- Innovation & Disruption: Thinking Differently as a Leader
- Creating a Culture of Continuous Learning
- Leading Through Change & Transformation
- Diversity, Equity, Inclusion & Belonging for Leaders
- Psychological Safety & Team Empowerment
Employee Experience & People Leadership
- Effective Feedback That Motivates
- Performance Management Done Right
- Coaching and Developing Emerging Leaders
- Navigating Hybrid & Remote Team Dynamics
- Talent Engagement & Retention Strategies
Customer-Centric Leadership
Linking Employee Behavior to Customer Impact
Leading With Service: Strengthening Customer Experience
Customer-Centric Decision Making
Sales Enablement Training and Consultation
Develop sales teams who sell smarter, communicate clearly, and drive predictable revenue.
My sales enablement training blends proven methodology with real-world experience supporting fast-growing organizations. Whether you’re building a new enablement function or optimizing a mature program, I partner with you to develop sellers who are confident, consultative, and aligned to your go-to-market strategy.
Each session is practical, actionable, and designed to create measurable results, not just motivation. Your teams will walk away with repeatable frameworks, stronger customer conversations, and the confidence to navigate complex deals.
Sample Topics
Consultative selling & storytelling
Effective discovery and qualification
Objection handling that deepens trust
Messaging clarity and competitive positioning
Sales/CS handoff excellence
Prioritization, productivity, and territory management
Influence skills for revenue teams
Value-based selling and creating commercial impact
Presentation and demo skills
Communication frameworks for high-stakes conversations
Customer Education Services
Because a well-educated customer is your most powerful growth engine.
Customer education isn’t just content—it’s a strategic growth lever. I help organizations design, build, and optimize education programs that empower customers to get value faster, stay engaged longer, and unlock the full potential of your product or service.
With deep expertise across onboarding, certifications, learning strategy, and content ecosystems, I partner with you to create experiences that scale, delight, and produce measurable business outcomes.
Whether you’re launching your first academy, refreshing your onboarding journey, or elevating your existing enablement stack, I bring the frameworks, tools, and real-world insight needed to take your program to the next level.
Sample Training/Services
Optimizing customer onboarding
Learning academies, portals, and LMS strategy
Certification and micro-credential program development
Scalable content frameworks (videos, courses, guides, pathways)
Instructor-led training (live or virtual)
Blended learning journeys for customers and partners
Process mapping and alignment across Support, CS, and Product
Education analytics, dashboards, and ROI measurement
Governance models and long-term operational strategy
Business Process Analysis, Evaluation, and Strategy Training
Turn operational complexity into clarity, efficiency, and measurable outcomes.
If your organization needs to streamline processes, strengthen cross-functional alignment, or upskill employees in systems thinking, I provide a proven, research-backed methodology that drives real business results.
Sample services
End-to-end process analysis and mapping
Opportunity identification and efficiency recommendations
Capability-building workshops that teach teams how to analyze and improve processes on their own
Fraternity & Sorority Life Facilitation
Develop stronger chapters through leadership, accountability, and community.
As a proud NPC alumna, I’m committed to elevating the Greek experience through transformative programming for students, officers, advisors, and alumni/ae. I partner with campuses and councils across North America to develop their members.
Sample topics
Leadership development
Officer and advisor training
Risk management
Effective committees and programming
Alumni/ae engagement
…and more.
These sessions are designed to create healthier chapters, stronger leaders, and more connected communities.
Melissa Kruminas 